FAQ

Shipping

Q: Do you ship internationally?
A: Absolutely. Our standard international shipping fee is $15. As long as there is a valid shipping address we can ship anywhere in the world.

Q: How to I track the status of my shipment?
A: You will receive an email once your order has shipped that includes a tracking number for your order. Click the link to track the status of your shipment. This information can also be found by logging into your account (if you created one) and clicking "View Order Status" and selecting "View Order Details" of the order you wish to track. Click the tracking number link under "Tracking Link" to see the status of your shipment.

Q: How will you ship my product and when will it ship?
A:  We will ship all online orders within 24 hours of ordering.  We utilize the United States Postal Service for all shipments which will provide a 2-7 day delivery on a national basis.


Mat Therapy Return & Exchange policy
We accept unaltered, unworn merchandise for return or exchange with the original receipt and tags attached up to 30 days after purchase.  Merchandise must be in suitable condition for resale. Sale and inner wear items are final sale. Purchases with an original receipt will be refunded in the method of original payment for credit cards or digit cards (if available). Cash refunds are unavailable. If the original payment was cash or if a debit refund is unavailable, a mail check will be issued. Purchases with a gift receipt may be exchanged or returned for a merchandise return card only.  A valid ID is required for all credit card exchanges and returns. 
Mat Therapy gift & discount cards may be redeemed on line at mattherapylife.com as payment with you use of gift card. Or, apply your discount code when purchasing merchandise. Gift card contain no expiration. All gift card purchase are FINAL sale and except where required by law, gift cards may not be redeemed for cash.

Returns should be mailed to: 
Mat Therapy                                                                                  
2351 Gatewood St
Los Angeles Ca 90031           

Exchanges,
Returns & Refunds
 

Privacy Policy

1. We love our customers. We realize that you have other options, and we appreciate that you have chosen Mat Therapy products.
We understand that you are concerned about your security, privacy and the confidentiality of information we may gain about you online. We are committed to respecting your privacy. Throughout this Privacy Policy we refer to your "personal information" which means information about you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number
are examples of personal information. This Privacy Policy explains our policy for handling personal information which you provide to us as you access and interact with this Web Site. We will post any changes to this Privacy Policy on this Web Site, so we encourage you to check this Privacy Policy from time to time. In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy provisions which apply to certain parts of this Web Site. You should review such additional provisions where applicable. In the event of any inconsistency between the provisions of this Privacy Policy and those specific and additional provisions, the specific and additional provisions will prevail.

2. Information collected and how we use it:  The information about you which we may collect through this Web Site varies depending on how you use this Web Site. We will collect information through any electronic forms you submit via this Web Site, or other messages you send us by e-mail. In common with many web sites, we may collect information such as the date and time of your visit to this Web Site, the pages accessed and any information downloaded. This information does not identify you as an individual and is used for statistical, reporting and Web Site administration and maintenance purposes only. Whilst you may browse some information-only areas of this Web Site without providing any personal information, we may not be able to provide you with the full range of services through this Web Site if you do not provide us with the information outlined above.

3. E-Mailing Us:  Unless otherwise stated, when you send us an e-mail, the contents of your e-mail and your e-mail address is used by us strictly to respond to your inquiry or purchase.

4. Cookies:  Like many web sites, this Web Site may store some information on computers which access this Web Site. This information will be in the form of a "cookie" or similar file and will help us in many ways. For example, we may use cookies to recognize a browser which has previously visited this Web Site and customize this Web Site according to previous preferences and site behavior. Cookies may also be used by this Web Site to manage security, manage forms such as the "quote request" form and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer's hard drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of this Web Site may not function fully for users that disallow cookies.

5. Use and disclosure of information:  We will use or disclose personal information we collect through this Web Site:
1. to provide you with products or services requested by you;
2. where you have consented to the use or disclosure;
3. where we have notified you of the intended use or disclosure;
4.for the purposes for which we collected it, and for related purposes which you would reasonably expect, which may include: subject to complying with the direct marketing requirements under applicable law, providing you with information relating to Mat Therapy or promotional details about products and services that may be of interest to you, unless you have previously advised us that you do not
wish to be contacted for those purposes;

Mat Therapy's research (including market research), planning, service development, security, testing and risk management; the operation, administration, development or enhancement of this Web Site; where a third party acquires, or wishes to acquire, an interest in Mat Therapy; and where we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency, where fraud is suspected, or where Mat Therapy is authorized, required or permitted by law to disclose the information; and as otherwise required or authorized under the law.

We may provide personal information we collect through this Web Site to third parties. The types of third parties to whom we would usually
disclose that personal information may include:
1. our service providers who assist us in providing this Web Site and
our products and services (for example internet and technology service
providers, mail houses, call centers, and delivery companies);
2. organizations with whom we have co-promotional arrangements (and
any agents used in administering such arrangements); and
3. our related bodies corporate, including, but not limited to Mat Therapy.                        
We do not provide your personal information to third party organizations for their marketing purposes.
6. Links to other web sites
This Web Site may contain links to third party web sites. Any such
linked web sites may contain their own privacy policies or statements
and those third parties, and not Mat Therapy, are
responsible for informing you about their security and privacy
practices.

7. Security:  We value the personal information you give us and use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure. Please note that messages you send us by e-mail are not secure.

8. Access to information:  If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Privacy Policy, please contact us using the "Contact details" set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

9. Contact details:  If you have any questions or feedback about privacy, or wish to make a
complaint about the way in which we have handled your personal
information, you may contact us at info@mattherapyapparel.com